Privacy Policy

01 — Overview & Scope

This Privacy Policy applies to all services offered by Nagarjuna Travels ("we", "us", "our") through our website at nagarjunatravels.com and all associated sub-pages, booking forms, tour package pages, and communication channels including phone and email.

By visiting our website, submitting an enquiry, making a booking, or contacting us via any channel, you consent to the practices described in this policy. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices) Rules, 2011 of India.

02 — Information We Collect

A. INFORMATION YOU PROVIDE DIRECTLY

We collect personal information when you submit an enquiry form, register for a yatra, make a booking, or contact us:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Travel dates and destination preference
• Number of travellers and group composition
• Special requirements (medical, dietary, accessibility)
• Passport details and identification (required for Inner Line Permits for Adi Kailash, Kailash Mansarovar, and other border-area yatras)
• Payment-related information (processed through secure third-party gateways — we do not store card details)

B. INFORMATION COLLECTED AUTOMATICALLY

When you browse our website, we automatically collect certain technical data:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited, time spent, and navigation path
• Referring URL (how you arrived at our site)
• Session duration and interaction data

C. INFORMATION FROM THIRD PARTIES

• Google Ads tracking data when you click on our advertisements
• Google Analytics (anonymous, aggregated browsing statistics)
• WhatsApp communication history when you initiate contact via our WhatsApp link

03 — How We Use Your Information

We do not use your personal information for purposes beyond those listed above without your explicit consent.

04 — Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to any third party. We share your information only in the following specific circumstances:

• Government Authorities: Permit-issuing bodies (SDM offices, ITBP checkposts, Uttarakhand Tourism) require traveller details as a legal prerequisite for yatras to Adi Kailash, Kailash Mansarovar, and similar restricted destinations.
• Service Partners: Our vetted accommodation providers, transport operators, and local guides receive only the details necessary to fulfil your trip. They are bound by confidentiality obligations.
• Payment Processors: Secure third-party payment gateways process your transactions under their own privacy policies and PCI-DSS compliance frameworks.
• Technology Platforms: Meta (Facebook), Google Analytics, and similar tools receive anonymised or pseudonymous data as described in the Cookies section.
• Legal Requirements: We may disclose your data if required by Indian law, court order, or regulatory authority.

05 — Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and measure the effectiveness of our advertising:

You can manage or disable cookies through your browser settings. To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout

06 — Data Security

We implement reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS/SSL encryption across our entire website
• Restricted internal access to personal data (need-to-know basis)
• Secure, password-protected systems for storing booking data
• Regular review of data handling practices

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.

07 — Your Rights

As a user of our services, you have the following rights over your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal and contractual obligations)
• Withdrawal of Consent: Withdraw consent for marketing communications at any time by replying UNSUBSCRIBE or contacting us directly
• Data Portability: Request your data in a structured, machine-readable format
• Objection: Object to the processing of your data for direct marketing purposes

To exercise any of these rights, contact us at info@nagarjunatravels.com. We will respond within 30 days.

08 — Third-Party Links

Our website may contain links to third-party websites such as government permit portals, hotel booking platforms, and tourism authority pages. Once you leave nagarjunatravels.com, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content or privacy practices of those sites.

09 — Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If a booking includes minor travellers, data is collected from the parent or guardian who is the primary account holder and who provides consent on behalf of their children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

10 — Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

11 — Contact & Grievance Officer

For any privacy-related queries, complaints, or requests to exercise your data rights, please contact our designated Grievance Officer:

Response Time: We acknowledge all privacy queries within 48 hours and resolve them within 30 days.

Jurisdiction: This policy is governed by the laws of India. Any disputes arising from the use of our website or our processing of personal data shall be subject to the exclusive jurisdiction of courts in India.